Pre-Order / Made to Order
How does pre-order work?
Each Sayre piece is made to order in small batches. Please allow approximately 4 weeks for production before shipping. Once your order is placed, your piece will enter production. You will receive shipping details once it is complete and ready to leave the studio.
Can I make changes to my order after it's placed?
Because each piece is made specifically for you, all orders are final. For questions about sizing, fit, or custom length, please contact us before placing your order.
If you've already placed an order and you still have questions, reach out to us as soon as possible at studio@sayre.world
Sizing + Fit
How do I find my size?
Each Sayre piece is designed to feel like an extension of you.
We encourage you to measure before placing your order so your piece sits, drapes, and moves as intended. Visit our Measurements page for necklace and bracelet measurement guidance.
Custom sizing is available for select pieces. Reach out to us at studio@sayre.world with any questions.
What if I am between sizes?
If you are between sizes, prefer a closer or more relaxed fit, or would like guidance before ordering, please contact us at studio@sayre.world as pieces may fit differently from a traditional fine chain.
Shipping
When will my order ship?
Because each piece is made to order, please allow up to four weeks for production before shipping.
You will receive a confirmation email with tracking information once your order is on its way.
Do you offer expedited shipping?
Expedited shipping may be available once production is complete, but it does not shorten the made-to-order production timeline.
Do you ship internationally?
International shipping is not currently available through our website. For special requests, please contact us at studio@sayre.world and we will do our best to accommodate where possible.
Please note that international customers may be responsible for duties, taxes, or customs fees charged by the destination country.
Materials + Craft
Why Silver?
Silver anchors the world of Sayre.
A material in transition, it reflects our central tension—moving between softness and structure, fluidity and form. Long associated with the moon, silver carries a quiet symbolism of reflection, intuition, and cycles of becoming. It absorbs light rather than commands it, revealing itself through use and time. Cool to the touch, it settles the body. Worn often, it gathers memory and develops character.
Ancient and entirely of the present, it is both grounded and otherworldly. An adornment, and a conduit to return.
Tell me more about The Opera Collection.
The Opera Collection began with a curiosity around flora and the natural duality found in nature, where softness and structure often exist together. Inspired by floral architecture, each piece translates that tension into organic curves and sculptural lines, creating forms that feel both grounded and expressive.
Designed in New York and crafted in Mexico City in collaboration with Moro Joyas, every piece is made in .925 sterling silver.
The name Opera comes from the spirit of dressing with intention, inspired by our grandmothers and their love of getting dressed, going out, and choosing each piece with care.
Rooted in Sayre’s belief in finding ritual in adornment, each piece is an invitation to return to the body and bring more presence to the everyday.
Care + Keeping
How should I care for my Sayre piece?
Sterling silver is a living material and will naturally evolve with wear.
Store your piece in a dry place when not in use and avoid prolonged contact with water, fragrance, lotions, oils, and household chemicals. Gently polish with a soft silver cloth as needed.
Visit our Care page for full care guidance.
How should I store my jewelry?
Store each piece individually in its Sayre pouch or in a soft, dry space to help prevent scratching, tangling, and unnecessary contact with other materials.
Returns + Exchanges
What is your return policy?
Because each Sayre piece is made to order, all sales are final.
We encourage you to review sizing, product measurements, and material details carefully before placing your order.
What if my order arrives damaged or I have a concern?
Please contact us at studio@sayre.world within five days of delivery with your order number, a description of the concern, and clear photographs of the piece and packaging.
We are always happy to talk through the issue and will work with you to determine the most appropriate resolution.
What if I receive the wrong item?
Please contact us at studio@sayre.world within five days of delivery with your order number and details of the item received.
Repairs
Do you offer repairs?
We are happy to help guide you through repair options.
For customers in New York and Mexico City, we may be able to suggest trusted local repair references. For customers elsewhere, please contact us at studio@sayre.world with photographs and a description of the issue so we can determine what may be possible on a case-by-case basis.
Gifting
Can I include a gift note?
Gift notes may be included at checkout.
Do you offer gift cards?
Gift cards are not currently available.
Contact
I still have a question. How can I reach you?
Please contact us at studio@sayre.world.
We are happy to help with sizing, care, ordering, repairs, or any additional questions before you choose your piece.